2025 Trend Letters Policy & INFORMATION
ETA Of Main Products Sold: Rain Coats: Standard order timelines are 8-10 websites. For expedited orders please contact us.
Cheer and Dance Uniforms: If ordered before July 15th are 6-8 Weeks. If ordered after July 15th are 7-10 Weeks. Legacy Line/ Trend Flex+ uniforms will be quoted upon request.
SCHOOL ORGANIZATIONS: Approved purchase orders for the entire order amount, including applicable sales and shipping charges, will be accepted from schools or school districts. In lieu of a purchase order, please contact your sales team at Trend Letters to verify your Net 30 billing terms.
NON SCHOOL GROUPS: Orders for youth organizations, booster clubs, all-star groups, etc. require a 75% deposit and a signed Policy Agreement Form. The remaining balance is due before receipt of goods.
BILLING TERMS: For orders which are not prepaid, there are Net 30 terms upon receipt of goods. All amounts past due will be subject to an additional finance charge of $250 per month on the outstanding balance.
PAYMENT: Accepted forms of payment include cash, credit card and check. Make checks payable to “Trend Letters.” A $25.00 service charge will be assessed to all returned checks.
CHEER SHOE ORDERS: For groups placing shoe orders, full payment is required up front before order will be placed.
CUSTOM JACKET ORDERS: All payments will be required upon invoice.
ORDERS CONTAINING CUSTOM ARTWORK AND GRAPHICS: Goods with custom artwork or graphics are non-refundable and all sales are final.
Returns and exchanges
At Trend Letters, we stand behind the quality of our products. If a garment has been manufactured incorrectly or is found to be defective, we are committed to working with our customers to resolve the issue to the best of our ability.
Custom Orders
Customized, made-to-order items are not eligible for return or exchange. This includes, but is not limited to:
Dance attire
Custom uniforms
Socks
Props and poms
Personalized camp wear
Hair accessories
Return Conditions
Items that have been worn, soiled, laundered, or altered in any way are not eligible for return.
In-Stock Items
In-stock merchandise may be returned or exchanged within 14 days of receipt, provided the items are unused and in original condition.
Shoes & Backpacks
Shoe exchanges must be returned in restockable condition clean, unlaced, and in the original, unmarked box. Shoes not meeting these requirements will be returned to the customer.
Health & Safety Items
Due to health regulations, briefs, tights, and in-stock dancewear are not returnable if the packaging has been opened.
Custom Orders Are Final Sale
Due to the personalized nature of custom clothing, we do not accept returns or offer refunds for the following reasons:
Change of mind
Dislike of fit, color, or design after production
Incorrect sizing submitted by the customer
Every item is made specifically to your provided preferences, and therefore, cannot be resold or restocked.
What We Can Do
We want you to feel good in your custom piece! While we do not offer returns for custom items, we may be able to help in the following situations:
Alteration Support: If your garment doesn’t fit quite right, we can recommend a local tailor or offer in-house adjustments at a discounted rate (where applicable).
Production Errors: If we made a mistake (wrong size, color, or design different from what you ordered), please contact us within 7 days of receiving your order. We’ll work with you to correct it.
Requesting Support
If you believe there is an issue with your order, please contact us at support@trendletters.com with the following:
Order number
Description of the issue
Photos of the item (if applicable)
We aim to respond to all inquiries within 2 business days excluding weekends and holidays.
Helpful Tips Before Ordering
To ensure you’re completely happy with your custom piece:
Double-check all measurements and customization choices before submitting your order.
Review our sizing guide or contact us with any questions prior to purchase.
Consider ordering a sample (if available) before committing to a full custom order.
We appreciate your understanding of the nature of custom made garments. Our goal is to provide you with unique pieces you’ll love made just for you.